A Note on Courtesy and Safety

From Owner James Green:

“Thank you for trusting Totally Clean with your home. We know that having contractors in your house can be disruptive, so we aim to make the process as stress-free as possible.

We follow the ‘Grandma Rule’—we treat your home with the same care we would our own family’s home. To help us do the best job possible (and stick to our timeline), we have a few simple requests before we arrive.”

1. Clear a Path to the Furnace & Vents

Help us get right to work.

Our Residential Air Duct Cleaning process involves running long, heavy hoses from our truck to your main furnace trunk line.

• The Furnace: Please ensure the area around your furnace (usually in the basement) is clear of storage boxes or clutter. We need about 3-4 feet of working space.
• The Vents: We need to touch every supply and return vent in your home. Please move small items (toys, plants, fragile decor) away from vents.
  • Note: If a heavy dresser or bed is blocking a vent, don’t hurt yourself trying to move it! Let our technicians assess it upon arrival. If it can be moved safely, we will help; if not, we may work around it.

2. The Furnace Filter

Please have a new filter ready.

We will be removing a significant amount of dust and debris from your system. We do not want to put a dirty filter back into a clean system, nor do we want to put a brand-new filter in before we start (it will clog immediately).

• The Plan: Leave the new filter next to the furnace. Once our technicians have completed the deep cleaning, they will install the new filter as the final step.

3. Pets and Safety

Keep your furry friends safe.

We love dogs and cats, but the feeling isn’t always mutual! Our equipment is loud (like a very powerful vacuum), and we will need to keep the door slightly ajar to run our hoses inside.

• The Request: For their safety and ours, please secure pets in a separate room or kennel where they won’t be startled by the noise or tempted to run out the open door.

4. Working from Home?

We can work around your schedule.

We understand that many of our Milwaukee neighbors work from home. Our process does create noise (from the 5,000 CFM vacuum and air compressor).

• The Plan: If you have a critical Zoom meeting, let our technicians know when they arrive. We can clean the vents in your office first to get out of your hair, or save that room for last. We just need brief access to every room to ensure the job is done to NADCA Standards.

5. Safety During the Job

High-pressure equipment in use.

We love answering questions! However, because we use 175 PSI air lines and agitation tools, we kindly ask that you give our technicians a little space while they are actively working. This ensures no one is tripped over hoses or struck by debris being removed from the vents.

• Review Time: Once the cleaning is done, we will walk you through the home, show you the Before & After Photos, and answer every question you have.