Frequently Asked Questions

Q: What is your service area?

We serve all of Southeast Wisconsin including Milwaukee, Waukesha, Racine, Kenosha, Ozaukee, and Washington counties.

Q: What method do you use to clean ducts?

We use the NADCA-certified Source Removal method. This puts your entire duct system under negative air pressure using a vacuum that pulls 5,000 CFM, while we use 175 PSI air tools to scrub contaminants off the metal surfaces.

Q: Do you have to cut holes in my ductwork?

Yes, to get professional-grade suction, we must attach our vacuum directly to your main trunk line. Once the job is done, we professionally seal the access panels with sheet metal and foil tape.

Q: What is Aeroseal and how does it work?

Aeroseal is a patented technology that seals duct leaks from the inside out. We pressurize your system and inject a non-toxic sealant that finds and seals gaps, preventing heat loss.

Q: Why is your price higher than the $99 Specials?

The $99 special is often a bait-and-switch scam. We use a Flat-Rate Pricing Model based on square footage, ensuring you get a complete restoration cleaning without hidden fees.

Q: What is your cancellation policy?

We ask for at least 48 hours' notice so we can fill the dedicated 3-5 hour time block reserved for your home.

General Company Information

What are your business hours?

We are open Monday through Sunday, 8:00 AM – 7:00 PM. We know you work during the week, so we offer weekend appointments to fit your schedule.

What is your service area?

We serve all of Southeast Wisconsin. Our trucks are regularly in Milwaukee, Waukesha, Racine, Kenosha, Ozaukee, and Washington counties. Whether you are in Shorewood, Oak Creek, or Brookfield, we are in your neighborhood.

How do I contact you?

The fastest way is to call or Text 262-542-4000. You can also email us or submit a form on our website. We prioritize communication and aim to respond to all inquiries within a few hours.

Air Duct Cleaning Process & Equipment

What method do you use to clean ducts?

We use the NADCA-certified “Source Removal” method. This is the gold standard in our industry. We apply negative air pressure to your entire duct system using a vacuum rated at 5,000 CFM (Cubic Feet per Minute). While the vacuum pulls dust out, we send 175-psi air tools through every vent to scrub contaminants from metal surfaces. Learn more about our Method & Equipment.

Do you have to cut holes in my ductwork?

Yes, we create minor access points to connect our vacuum. To get professional-grade suction, we must attach our 10-inch hose directly to your main trunk line near the furnace. This is standard procedure for any legitimate cleaner. Once the job is complete, we professionally seal the holes with sheet metal and foil tape to ensure your system remains airtight.

How long does the service take?

A thorough cleaning typically takes 3 to 5 hours. If a company claims it can clean your entire house in 45 minutes, it is likely using underpowered equipment or skipping steps. We take the time to clean every branch line, the main trunk, and the furnace blower.

Aeroseal Duct Sealing

What is Aeroseal, and how does it work?

Think of it like “Fix-a-Flat” for your home’s air vents. Most homes in Wisconsin leak 20-30% of their heated air through gaps in the ductwork before it ever reaches the rooms. Aeroseal is a patented technology in which we pressurize your system and inject a non-toxic sealant that finds and seals leaks from the inside out. Learn more about Aeroseal.

How do I know if I need Aeroseal?

You likely need it if you have “The Cold Room Problem.” If your furnace is running but one specific bedroom is always freezing in winter or roasting in summer, you likely have significant duct leaks that are losing conditioned air into your basement or walls. Aeroseal addresses this by directing air where it belongs.

Is the sealant safe?

Yes, it is used in hospitals like the Mayo Clinic. The sealant is non-toxic, water-based, and has very low VOCs. It is safe for homes with children and pets.

Dryer Vent Cleaning

Why do I need my dryer vent cleaned?

To prevent fires and lower electric bills. Lint is highly flammable. In Wisconsin, our vents also get clogged with cottonwood seeds and pollen during the summer. A clogged vent forces your dryer to work twice as hard to dry clothes, which wears out the machine and increases the risk of a fire.

Can you clean it during my duct cleaning appointment?

Yes! We highly recommend bundling these services. Since we are already at your home with our equipment, we can add a Residential Dryer Vent Cleaning to your service. It saves you time and ensures your entire ventilation system is safe.

Pricing, Payment & Policies

Why is your price higher than the “$99 Specials” I see?

Because we perform a complete restoration cleaning, not a “blow-and-go” service, the “$99 special” is a common industry scam designed to get a salesperson into your home to upsell you hundreds of dollars in unneeded services. At Totally Clean, we use a Flat-Rate Pricing Model. The price we quote based on your square footage is the price you pay. See our Pricing Philosophy.

What is your cancellation policy?

We ask for at least 48 hours’ notice. We reserve a 3-5-hour block and a dedicated team just for your home. Last-minute cancellations make it difficult for us to fill that time, which hurts our small business. If you need to reschedule, please get in touch with us ASAP.

What if I am not satisfied?

We don’t leave until you are satisfied. We provide mandatory Before & After Photos so you can verify the work yourself. If something isn’t right, we will fix it. We treat your home with the “Grandma Rule”—respecting it as if it were our own family’s home.