Frequently Asked Questions
Contacting Totally Clean
What are your business hours?
Our service hours are Monday- Sunday, 8 am-7 pm. We will work on Saturdays and Sundays for an additional fee.
How can I contact Totally Clean?
Call (262) 542-4000. If we miss your call, leave a voicemail or text message. You can also email [email protected] or submit an online form through our website.
How quickly do you respond to inquiries?
We’d like to make it a priority to respond quickly to all questions. You should expect a response within a few hours by phone or email during business hours.
Service Area and Scheduling
What is your service area?
We serve Southeast Wisconsin, including Milwaukee, Waukesha, Racine, Kenosha, and parts of Ozaukee and Washington counties. Contact us to confirm if we service your area.
What information should be included in service inquiries?
Please include your name, contact details, location, and specifics about the service needed so we can provide accurate quotes and recommendations. If you are asking about air duct cleanings, please include information about your home, such as square feet, year built, style of house, number of furnaces so we can correctly quote you.
What’s the best way to schedule service?
Calling (262) 542-4000 is the fastest way to book appointments. You can also submit an online form or email us, and we’ll contact you to confirm the timing.
Residential Air Duct Cleaning
Why choose Totally Clean?
We offer transparent pricing, use powerful equipment, provide satisfaction guarantees, and have skilled, certified technicians.
What is your air duct cleaning process?
We follow NADCA guidelines using powerful HEPA vacuums and high-pressure air hoses. Your home is under negative pressure, and all debris is captured in filters so nothing escapes into living spaces.
How often should air ducts be cleaned?
The industry recommends every 3-5 years, but optimal frequency depends on household size, pets, and other factors. We look over your home and suggest a customized schedule.
What are your air duct cleaning service rates?
We use a flat rate pricing model based on home square footage and the number of furnaces. Our pricing is transparent, with no hidden fees.
What are the benefits of professional duct cleaning?
Cleaning improves indoor air quality, reduces allergies, eliminates odors, increases HVAC efficiency, prevents mold growth, and creates a healthier home.
How do I prepare for air duct cleaning?
Clear household items away from vents, have a new filter ready, let your household know about the cleaning, restrain aggressive pets, avoid distractions, and let us know of any access issues. This allows for an efficient service.
What access do you need during cleaning?
We need brief access to all rooms and vents to clean the connected ductwork fully. We must guarantee full cleaning with full access.
How long will technicians be in my home?
Whole home cleanings take an average of 3-5 hours, depending on size. We work as efficiently as possible while being thorough.
Commercial Air Duct Cleaning
What is your commercial duct cleaning process?
Following NADCA standards, we use powerful vacuums, air hoses, and agitation tools to thoroughly clean ductwork. The building is under negative pressure, and debris is captured in commercial HEPA filters.
What are commercial duct cleaning service rates?
Pricing is based on the facility’s linear square footage of the ductwork, building size, HVAC complexity, and other requirements. Please submit any building blueprints when requesting a quote. We maintain transparent, honest pricing.
What are the benefits of commercial duct cleaning?
Cleaning improves indoor air quality, reduces health complaints, eliminates odors, optimizes HVAC performance, prevents mold growth, and creates healthier work environments.
How do I prepare for commercial duct cleaning?
Provide duct access, inform occupants, minimize disruptions, secure sensitive areas, and address requirements beforehand. This allows efficient service.
What commercial spaces do you service?
We serve childcare, event centers, gyms, healthcare, hospitality, industrial facilities, offices, property management, religious facilities, restaurants, retail, senior living, and schools.
Dryer Vent Cleaning
How often should dryer vents be cleaned?
Clean yearly. You may be able to go every other year, depending on family size and laundry frequency. More lint buildup means more frequent cleaning is needed.
What are the signs my dryer vent needs cleaning?
Wet clothes after cycles, hot clothes, error lights/codes, slow drying, exterior vent clogs, and damp pipes indicate cleaning is needed.
What are the benefits of dryer vent cleaning?
Cleaning saves energy bills, reduces fire risks, extends dryer life, and provides peace of mind about home safety.
Why choose Totally Clean for dryer vent cleaning?
Our certified techs, commercial-grade equipment, and dedication to quality service mean we thoroughly clean vents and improve home safety.
How much does your dryer vent cleaning service cost?
Cost depends on the dryer vent location, dirtiness, and other factors. Contact us to assess your specific vent and provide accurate pricing.
How long does dryer vent cleaning take?
Service takes 15-60 minutes, depending on the dryer vent location, configuration, and how clogged it is. More complex or congested vents take longer.
Air Duct Cleaning Process
What is your negative air pressure cleaning method?
We seal high-powered 5000 CFM HEPA vacuums to your ducts, creating negative pressure that sucks all debris into the filters as we clean each branch. This ensures a thorough cleaning and prevents particulates from escaping into the home.
Why is a powerful vacuum crucial?
Our HyperVac 5000 CFM portable duct vacuum completely removes all dislodged debris. Weaker vacuums can’t extract all particles.
Do you need to cut holes in my ductwork?
Yes, 2-4 small holes are required to connect our vacuum hoses to your trunk lines and returns. We professionally seal all holes after cleaning so there are no air leaks.
Air Duct Cleaning Equipment
What air compressor do you use?
We use a 175 PSI two-stage compressor by CastAir that produces 43 CFM of power. This high pressure is essential to dislodge debris so vacuums can remove it.
How do your air hoses clean ducts?
Our flexible hoses have specialized nozzles that blast air to dislodge debris. We also use long brushes and whips that scrub and agitate the ducting interior. By doing so, the vacuum can suck out the debris more effectively.
Pricing Information
How much does your air duct cleaning cost?
We use a flat rate pricing model based on your home’s size and number of furnaces. Pricing is transparent, with no hidden fees. Exact rates are provided upon inspection.
Why is your pricing higher than that of some competitors?
Our higher prices reflect performing complete, high-quality cleanings. Bargain prices often mean inadequate work. Our service is more thorough.
Do you stand behind your work?
Absolutely. We proudly guarantee our service. If you are unsatisfied, please let us know, and we will make it right. We aim to build lasting relationships through quality work.
Identifying Air Duct Cleaning Scams
What is the “$99 air duct cleaning” scam?
Companies advertise $99 cleanings online but then pressure you to pay hundreds more onsite, often using scare tactics about contaminants. It’s a bait-and-switch.
How can I spot air duct cleaning scams in ads?
Look for $99 deals on Facebook, Groupon, Google Ads, etc. Avoid companies without websites—research owners. Watch for stock photos and fake reviews. No reputable company advertises on Craigslist.
What are the signs of an air duct cleaning scam company?
High-pressure sales tactics, refusing to answer questions, pushy upsells, illegally claiming to find mold, short appointment times, and inappropriate equipment like shop vacs are red flags.
Signs of a Quality Duct Cleaner
What equipment should an air duct cleaner use?
Reputable companies use truck-mounted or portable negative air vacuums that put out more than 5000 CFM, high-pressure 175 PSI compressors, long agitation tools, and containment vacuums. Please be aware of companies using DIY equipment.
How can I find a legitimate air duct cleaner?
Search “air duct cleaning near me” on Google Maps and filter for companies with 4+ star ratings and 20+ reviews. Check website equipment and read reviews. Ask for before/after photos and licensing proof.
What are the signs of a quality duct cleaning?
A thorough cleaning takes 3-5 hours. Technicians should answer all questions, provide before/after photos, have the proper equipment, and give a free inspection
reports.
Cancellation Policy
What is your cancellation and rescheduling policy?
Please provide at least 48 hours notice if you need to cancel or reschedule. Last-minute changes make it difficult to fill our schedule.
Gutter Cleaning FAQS
Why should I choose Totally Clean for gutter cleaning?
We bring the same level of commitment and quality to gutter cleaning as we do with our air duct cleaning services. Our team is equipped with the necessary tools and expertise to ensure your gutters are cleaned thoroughly.
What is your gutter cleaning process?
Our skilled technicians will remove all debris from your gutters and downspouts, ensuring they are completely clear and functioning properly. We will also inspect your gutter system to identify any potential issues that may need attention.
How often should gutters be cleaned?
The frequency of gutter cleaning depends on various factors, such as the location of your home, the number of trees nearby, and the type of trees. Generally, it is recommended to clean your gutters at least twice a year, in the spring and fall.
What are the benefits of professional gutter cleaning?
Professional gutter cleaning can prevent water damage to your home, reduce the risk of foundation problems, and prevent the growth of mold and mildew. It also ensures that your gutter system is functioning properly, which can extend its lifespan.
How much does your gutter cleaning service cost?
The cost of our gutter cleaning service depends on various factors, such as the size of your home and the complexity of your gutter system. Please contact us for a customized quote.
How long does gutter cleaning take?
The time required for gutter cleaning depends on the size of your home and the condition of your gutters. On average, cleaning the gutters of a standard-sized home takes about 1-2 hours.
What should I do to prepare for gutter cleaning?
Please ensure that the area around your home is clear of any obstacles that may hinder our technicians’ access to your gutters. If you have pets, please ensure they are restrained or kept indoors during the service.
What happens if my gutters are damaged or need repairs?
If our technicians identify any issues with your gutter system, we will provide you with a detailed report and recommend the necessary repairs. We can also provide a quote for the repair services if you wish to proceed with us.
Gutter Cleaning for Commercial Properties
Can you clean gutters on commercial properties?
Yes, we offer gutter cleaning services for both residential and commercial properties. Our team is equipped to handle gutter cleaning for buildings of all sizes.
Scheduling and Discounts
What happens if it rains on the day of my scheduled gutter cleaning?
In the event of rain or severe weather, we will contact you to reschedule your gutter cleaning appointment to a more suitable day.
Do you offer any discounts for regular gutter cleaning services?
Yes, we offer discounts for customers who schedule regular gutter cleaning services. Please contact us for more details on our discount packages.
Is gutter cleaning included in any of your other service packages?
We offer gutter cleaning as a standalone service, but it can also be combined with our other services, such as air duct cleaning and dryer vent cleaning. Please contact us for more information on our service packages.
Signs Your Gutters Need Cleaning
What are the signs that my gutters need cleaning?
Signs that your gutters need cleaning include water spilling over the sides, sagging gutters, plants growing in the gutters, and birds or pests near the gutters. If you notice any of these signs, it’s time to schedule a gutter cleaning service.
Safety and Guarantees
Do you offer any guarantees for your gutter cleaning service?
Yes, we stand behind our work and offer a satisfaction guarantee for our gutter cleaning service. If you are not satisfied with our service, please let us know, and we will make it right.
What precautions do you take to ensure safety during gutter cleaning?
Our technicians are trained to follow strict safety protocols during gutter cleaning. We use high-quality ladders and safety equipment to prevent accidents. We also ensure that the work area is secure and safe for our technicians and customers.
